Ordering & Returns

Rules

1. Equipment must be reasonably clean and empty of all fluids or it will be returned freight collect.
2. Ship prepaid to the attention of the RGA number at the address below (collect shipments will be refused).
3. Please keep all packing materials from entering the equipment.
4. Restock Charge is as specified by the manufacturer

RETURNS & CANCELLATIONS. BPH recognizes that both material returns and order cancellations are a part of normal business activities and that an equitable arrangement must be established between manufacturer, distributor, and end user to facilitate sales while passing the associated costs of cancelled orders and returned material to the responsible parties.

All returns are subject to prior written approval by and are at the sole discretion of BPH. All return material requests must include one of the following: the original customer purchase order number, the BPH sales order number. Return goods criteria are primarily based on the resale potential of the product as well as handling and repackaging costs. Standard items carry a restocking charge. Non-stock items are normally not returnable. If the product manufacturer agrees to take the product return from BPH the return will be subject to the terms and conditions of that manufacturer. BPH will always attempt to represent the customers and manufacturer's interests in an effort to pass these costs on to the responsible party.

All returned material must be in new condition, in original packaging and is subject to quality control inspection prior to acceptance. All transportation costs to effect returns will be borne by the party requesting the return. Any damage occurring in transit is between the carrier and the party requesting the return. BPH will assist in the resolution of such claims if requested to do so by the requesting party.

BPH will deduct the amount of all approved returns from the invoice or account of the purchaser, less any transportation of handling charges. BPH reserves the right to refuse any goods returned to BPH without prior written approval. Unauthorized returns shall remain the purchaser's responsibility and may be returned to the purchaser at their expense.

All costs associated with any return or cancellation resulting from an error or omission of BPH will be borne by BPH. BPH will stand behind our commitment to the fair treatment of our customers and suppliers.

Please fill out our Return Goods Form to begin your return. Download Form PDF